Refund policy

We want to ensure that you have a satisfactory shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Period

We accept returns within 30 calendar days of delivery. Return requests submitted after this period will not be accepted.

2. Return Eligibility

To qualify for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and undamaged.
  • The item must be returned in its original packaging.
  • The product must be in the same condition as when it was delivered.
  • Proof of purchase or an order confirmation may be required.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.

Provide your order details, a description of the issue, and photographs of the product, if applicable. Our team will review your request and assist you with an appropriate replacement or refund.

4. Return Process

To initiate a return, please contact our customer support team within 30 days of delivery and provide your order number and reason for the return.

Once your return request is approved, we will provide you with return instructions. Please securely package the product in its original packaging before shipping it back.

Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrectly delivered.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Original shipping and handling charges are non-refundable unless the return is due to our error.

6. Exchanges

If you wish to exchange an item, please initiate a return following the process outlined above. Once your return is approved, you may place a new order for the desired product.

7. Non-Returnable Items

Certain products may not be eligible for return, including gift cards, downloadable products, personalized items, and products marked as final sale. Additional restrictions may apply to hygiene-related and perishable products.

8. Contact Us

If you have any questions regarding returns, refunds, or damaged products, please contact our customer support team. We will be happy to assist you.